Cancellation Policy

At A Nu You Spa, we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all our valued clients, we kindly request adherence to our cancellation policy. 1) Cancellation Notice: Clients must notify us of cancellations or appointment changes at least 48 hours prior to their scheduled appointment time. To cancel or reschedule, please contact us directly at 859-435-0546 or 859-707-0326 during business hours. 2) Late Cancellations: Cancellations made within 48 hours of the appointment time will incur a 100% charge of the scheduled service cost. This fee compensates our team for the time that was set aside specifically for you. 3) No-Shows: Failing to show up for your scheduled appointment without prior notification will result in 100% charge of the scheduled service cost. Repeat no-shows may result in having to prepay for future services or lead to an inability to book future appointments. 4) Late Arrivals: We understand delays can happen. However, clients arriving more than 15 minutes late may be asked to reschedule their appointment. We may decide to treat tardiness as a late cancellation of no-show and apply the applicable fee. This ensures we can provide the best service to you and our other clients. 5) Exceptions: We recognize emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at the discretion of A Nu You management. 6) Booking Deposits: For certain high-valued services, we may require a deposit at the time of booking. We apply this deposit to your service total or refund it in accordance with our cancellation policy. Some situations/services require a non-refundable deposit due to cost of products or specific items purchased for that client’s service. 7) Refunds: Cancellation fees and deposits are non-refundable except in the case of A Nu You Spa initiated cancellation or qualifying exceptions as determined by management. Contacting Us: For any questions about this policy or to make changes to your appointment, please reach out to us at 859-435-0546/859-707-0326. By booking an appointment, you acknowledge and agree to all of our policies and deposit requirements. These policies and deposits allow us to manage our schedules and provide the best service to all clients. We appreciate your understanding and cooperation. Thank you for choosing A Nu You Spa.